HME Home Health has established itself as a market leader in British Columbia, providing medical equipment to support mobility and accessibility. From pediatric patients to seniors aging in place, the company delivers vital tools that enable clients to live their best lives.
HME Home Health offers a wide range of medical equipment designed to improve the mobility and accessibility of its clients. The company serves various sectors, from healthcare units, hospitals, and long-term care facilities to schools and government institutions, and even individual consumers. One of HME’s key strengths, says Robert Boscacci, Co-Founder and CEO, lies in its ability to serve a diverse clientele, and this broad application of equipment allows HME to provide essential mobility and accessibility, helping customers lead more fulfilling lives.
HME’s product offering revolves around mobility and accessibility equipment for people of all ages and needs. Whether it’s a wheelchair for a child or a ceiling lift for an aging adult in long-term care, such equipment plays a vital role in helping people live fully and independently. As Boscacci explains, the company’s goal is simple but profound: “Our company’s mandate is to get people living their best life, making them mobile, making them able to live fully.”
From supporting healthcare providers with timely equipment delivery to helping individuals live independently at home, HME touches many different areas of society, providing a vital link between healthcare systems and the equipment necessary to keep people mobile and safe in their daily lives.
HME Home Health has experienced significant growth in recent years. Beginning with a single office, the company has expanded rapidly to establish eight locations across British Columbia, with a ninth office planned to open in Abbotsford by July 2025. This expansion has particularly accelerated over the past two years, during which time five new offices have been launched. Currently, HME Home Health employs 127 full-time staff members across its eight locations, and the upcoming Abbotsford office is expected to enhance its presence in the Fraser Valley, one of the fastest-growing regions in BC. In particular, HME will utilize its new Abbotsford locations to further grow its Pediatric division, which currently has 70 percent of the market share in BC.
Boscacci takes great pride in his team, citing their diversity and hard work as a driving force behind the company’s success. “Our team is fantastic,” he says, adding that 60 percent of HME’s workforce are visible minorities and 54 percent are women. Notably, 65 percent of the company’s senior leadership team consists of women, a figure that Boscacci highlights with pride. “We have a really good corporate culture of being motivated and hardworking,” he says. The team at HME collectively speak 29 languages, which is instrumental in helping serve clients in their local languages. This language diversity, coupled with the company’s welcoming culture for newcomers to Canada, has created a unique work environment that fosters inclusion and strengthens client relationships.
The company’s diversity not only helps it connect with clients but also strengthens its internal culture. This commitment to inclusion is not just a talking point but a core part of HME’s identity, making the company stronger and more capable of meeting the needs of its varied clientele. HME was an entrant in the 2024 Canada’s Most Admired Corporate Cultures program and utilizes the eNPS system to solicit employee feedback, receiving over +40 on the last three surveys.
One of the ways HME Home Health has set itself apart from competitors is by leveraging technology to provide better service to its clients. About six months ago, HME launched its e-commerce store, which was a first for the industry. This platform allows customers to browse, customize, and order medical equipment online, including complex items like wheelchairs. “HME does business a little bit differently,” Boscacci says. “We focus on utilizing the latest in technology to serve our clients better. For example, our e-commerce store allows consumers to purchase and customize products like hospital beds and wheelchairs online, and then our certified team delivers and sets them up in their homes.” HME’s e-commerce sales now account for 10 percent of sales revenue.
This innovative approach has been a game-changer for HME, especially for healthcare professionals and hospital purchasers who value the convenience and efficiency of being able to order products online. While companies like Amazon can offer basic home health equipment, HME takes it a step further by offering complex medical products that require specialized delivery and setup. This unique capability has helped the company solidify its position as a market leader in British Columbia.
HME works closely with healthcare authorities, including provincial adult and pediatric funders and provincial recycling pools to ensure that pediatric patients receive the care and equipment they need. Beyond pediatric care, HME also provides equipment for long-term care facilities and individuals who wish to age at home. Additionally, the company supports post-operative patients who need rehabilitation products after life-changing events such as workplace accidents or car accidents. This ability to cater to such a broad range of needs has positioned HME as a trusted provider in the healthcare sector.
HME Home Health has been recognized for its rapid growth, ranking in The Globe and Mail’s Top 500 fastest-growing companies in Canada for the past three years. “We’ve grown 22 percent on average per year over the last five years,” Boscacci shares, attributing this success to both the company’s continued investments and the dedication of its employees. “I really think that our team is to thank for the growth, as well as the continued investments we’ve made.”
The company’s upcoming Abbotsford office will play a critical role in servicing the Fraser Valley, which has BC’s fastest-growing population and is also home to the province’s largest healthcare authority, Fraser Health. As HME continues to expand its reach across the province, these strategic acquisitions and new locations will help the company maintain its position as a leading provider of mobility and accessibility equipment. And as the company grows, so do the opportunities for its employees. HME has a strong track record of promoting from within, which has helped create a positive and motivating work environment. Most of the managers and senior managers have been promoted from within.
HME faces the same challenges as many other healthcare providers operating within a healthcare system under increasing strain. Boscacci believes that one of the most critical shifts in the industry is the need for providers to offer faster, more efficient service. This is why HME focuses on technology and quick delivery, guaranteeing 48-hour delivery for in-stock items like hospital beds and wheelchairs. This level of service helps alleviate some of the pressure on healthcare authorities by ensuring that patients get the equipment they need promptly. HME’s Signature Series products account for 20 percent of HME’s sales and are stocked, ready for delivery within 24 hours in all HME locations.
Another significant shift in the industry is the growing need to train—and motivate—new staff as the workforce evolves. As the demographic landscape shifts, healthcare providers must ensure their staff are well-trained and ready to meet the growing demand for services.
As HME Home Health looks to the future, the company’s plans for growth remain ambitious. In addition to opening new locations and expanding its service areas, HME is also focused on continuing to provide top-notch service to its clients. Boscacci also sees further opportunities for technological innovation, particularly in the realm of e-commerce. As the company continues to push the envelope in terms of service and delivery, it remains poised to lead the industry in innovation and client care.
HME Home Health is a company that has positioned itself for success by focusing on people—both its clients and its employees. Through strategic growth, technological innovation, and a commitment to diversity and inclusion, HME continues to set the standard for mobility and accessibility solutions across British Columbia. As Robert Boscacci emphasizes, the company’s mission is simple: to help people live their best lives by making them mobile and ensuring they have the tools they need to thrive.
