The customer may not always be right, but they definitely know what they want from their shopping interactions: quality, loyalty, and the ability to make meaningful connections with companies.

Building a Client Base by Building Relationships
Creating ConnectionsThe customer may not always be right, but they definitely know what they want from their shopping interactions: quality, loyalty, and the ability to make meaningful connections with companies.
Green Wellness Life
Hemp for HealthGreen Wellness Life distributes a wide array of cannabis-based goods, used primarily for health and healing. None of its wares—sold online and at a retail outlet in Caledonia, Michigan—will get you high.
Lanau Industries
Built to LastMartin Rondeau founded Lanau Industries in his hometown, Saint-Gabriel-de-Brandon, Quebec. The concept took off when Mr. Rondeau and his small team designed and built his first truck body in his humble welding shop and recognized that he was onto something. That dump body still runs to this day, nearly two decades later.
BWS Manufacturing
Celebrating 55 Years of Trailer ExcellenceAs North American business continues to experience a return to domestic manufacturing, transportation becomes all the more vital to maintaining supply chains—and nowhere is that more evident than in trucking.
EuroSort
Sorting It Out – EuroSort Makes it Simple, Safe and AccurateDedicated to building sorting equipment that promise industry-best levels of accuracy and precision, EuroSort boasts products with the smallest discharge space possible—up to 50 percent smaller than competing technologies—and a reputation for producing small, effective, dependable, and affordable machines that can operate continuously to produce exceptional outcomes.
Live Patrol Inc.
Crime Doesn’t Sleep – And Neither Does Live PatrolAs different as they seem, construction sites, high-rise residential buildings, commercial businesses, storage facilities and even solar farms have one thing in common: they all need trustworthy and professional ‘round-the-clock security. That’s where Live Patrol comes in.
Bell and Howell
Doing the Right ThingTechnology-enabled field services company Bell and Howell services a wide range of automation equipment for multiple original equipment manufacturers (OEMs) and markets across North America. We spoke to the company a year ago, reporting on how the Durham, North Carolina-based business helps customers increase efficiency and reduce operational costs through its comprehensive solutions in retail, grocery, pharmacy click-and-collect, automation, and production mail. This month, we sat down with senior executive and grocery commerce expert James Hermanowski to learn more about the company’s work to fight food insecurity through food bank technology.
Specific Mechanical Systems
Brewing Up New Customers and ProductsSpecific Mechanical Systems is at a turning point. The Victoria, British Columbia-based firm specializes in the design, manufacture, and installation of brewing and distilling equipment for alcoholic beverages.
How Social Media has Redefined Marketing
The Economics of InfluenceThe world of social media is like ever-shifting sands. No sooner had the world become almost blasé about the global reach that the internet afforded everyone from local school students busking on YouTube to multinational corporations shipping specialist parts to technicians in Africa than we had to figure out the difference between brand ambassadors and influencers.
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How the Hotel Industry Is Taking Hospitality to the Next Level
“A 5-star experience for me means you feel like you’re a cherished guest, as opposed to a person with a cherished credit card,” writes Tara Baxendale of Toronto, in response to a survey from this writer asking what a 5-star experience means.
Tourism Industry Association of Prince Edward Island
Corryn Clemence, CEO of the Tourism Industry Association of PEI (TIAPEI), arrived in Prince Edward Island, Canada’s smallest province, for a two-week visit in 1997, the year the Confederation Bridge opened. She was so enchanted by the island that her two-week stay extended to two months.
Tourism Industry Association of New Brunswick
The Tourism Industry Association of New Brunswick (TIANB) is the premier organization for the assistance and benefit of both tourism and hospitality in its eponymous home province. The association is now celebrating its 40th anniversary, having gotten its start in September 1983 under its original name, Hospitality New Brunswick Inc. Before that, only a couple of local hoteliers and restaurateurs were registered on the patent, but the association was eventually incorporated under its current name in 1991, both to bring it up to speed with more modern organizations and to operate under a broader umbrella.
Halifax International Airport Authority
Halifax Stanfield International Airport (Halifax Stanfield), Atlantic Canada’s largest airport, served 3.1 million passengers and processed 37,000 metric tonnes of cargo last year, generating an annual economic impact of $3.4 billion for the regional economy.
Tourism HR Canada
Committed to creating a workforce for the tourism industry that’s among the best in the world, Tourism HR Canada celebrates its 30th anniversary this year.
GreenStep
When Angela Nagy was 18, she was hired to coordinate grants to build an interpretive greenway trail along Mission Creek in Kelowna, British Columbia, about four and a half hours northeast of Vancouver. The aim was to protect the ecosystem of the creek and support community learning about native species, history, and conservation.