In Focus

Creating Connections

Creating Connections

Building a Client Base by Building Relationships

The customer may not always be right, but they definitely know what they want from their shopping interactions: quality, loyalty, and the ability to make meaningful connections with companies.

An Industry for the Good of All

An Industry for the Good of All

National Hemp Association

The National Hemp Association (NHA) is a non-profit organization that advocates for and educates all who have a collective interest in the strength and viability of the hemp industry in the United States, which now represents an impressive global market valued at $15 trillion and growing.

Hemp for Health

Hemp for Health

Green Wellness Life

Green Wellness Life distributes a wide array of cannabis-based goods, used primarily for health and healing. None of its wares—sold online and at a retail outlet in Caledonia, Michigan—will get you high.

Built to Last

Built to Last

Lanau Industries

Martin Rondeau founded Lanau Industries in his hometown, Saint-Gabriel-de-Brandon, Quebec. The concept took off when Mr. Rondeau and his small team designed and built his first truck body in his humble welding shop and recognized that he was onto something. That dump body still runs to this day, nearly two decades later.

Celebrating 55 Years of Trailer Excellence

Celebrating 55 Years of Trailer Excellence

BWS Manufacturing

As North American business continues to experience a return to domestic manufacturing, transportation becomes all the more vital to maintaining supply chains—and nowhere is that more evident than in trucking.

Celebrating Two Decades of Green Freight Efforts

Celebrating Two Decades of Green Freight Efforts

SmartWay

SmartWay is an Environmental Protection Agency (EPA) program dedicated to improving fuel efficiency and sustainability in freight supply chains. The concept for SmartWay was developed in 2002, when the EPA collaborated with 15 charter partners, as well as the American Trucking Associations, to developing a voluntary “green freight” program, which continues to seek greater efficiency and lower emissions from the logistics, trucking, and freight hauling sectors.

Sorting It Out – EuroSort Makes it Simple, Safe and Accurate

Sorting It Out – EuroSort Makes it Simple, Safe and Accurate

EuroSort

Dedicated to building sorting equipment that promise industry-best levels of accuracy and precision, EuroSort boasts products with the smallest discharge space possible—up to 50 percent smaller than competing technologies—and a reputation for producing small, effective, dependable, and affordable machines that can operate continuously to produce exceptional outcomes.

Crime Doesn’t Sleep – And Neither Does Live Patrol

Crime Doesn’t Sleep – And Neither Does Live Patrol

Live Patrol Inc.

As different as they seem, construction sites, high-rise residential buildings, commercial businesses, storage facilities and even solar farms have one thing in common: they all need trustworthy and professional ‘round-the-clock security. That’s where Live Patrol comes in.

Doing the Right Thing

Doing the Right Thing

Bell and Howell

Technology-enabled field services company Bell and Howell services a wide range of automation equipment for multiple original equipment manufacturers (OEMs) and markets across North America. We spoke to the company a year ago, reporting on how the Durham, North Carolina-based business helps customers increase efficiency and reduce operational costs through its comprehensive solutions in retail, grocery, pharmacy click-and-collect, automation, and production mail. This month, we sat down with senior executive and grocery commerce expert James Hermanowski to learn more about the company’s work to fight food insecurity through food bank technology.

Brewing Up New Customers and Products

Brewing Up New Customers and Products

Specific Mechanical Systems

Specific Mechanical Systems is at a turning point. The Victoria, British Columbia-based firm specializes in the design, manufacture, and installation of brewing and distilling equipment for alcoholic beverages.

The Economics of Influence

The Economics of Influence

How Social Media has Redefined Marketing

The world of social media is like ever-shifting sands. No sooner had the world become almost blasé about the global reach that the internet afforded everyone from local school students busking on YouTube to multinational corporations shipping specialist parts to technicians in Africa than we had to figure out the difference between brand ambassadors and influencers.

The Modern Warehouse

The Modern Warehouse

Emerging Technologies and the Impact of COVID

A modern warehouse is one that can keep up with the changing demands of customers and the evolving trends taking place in today’s world—one that has the budget, ability, and willingness to implement the necessary technology and training required to operate successfully.

Strengthening the Commercial Furniture Industry – Advocating for Innovation, Sustainability, & Education

Strengthening the Commercial Furniture Industry – Advocating for Innovation, Sustainability, & Education

BIFMA

Marking its fiftieth anniversary, not-for-profit BIFMA International—the Business and Institutional Furniture Manufacturers Association—plans to kick off 2023 by celebrating the milestone at its annual 360 Leadership Conference at The Ritz-Carlton on Amelia Island January 23-25. The conference is BIFMA’s signature event, bringing industry leaders together around current topics facing the industry.

An Old Company with New Ideas

An Old Company with New Ideas

IOA Healthcare Furniture

IOA Healthcare Furniture has roots that go back to the mid-1920s when Gigi Delmestri launched a furniture business in northern Italy. “He inherited a company that was making horse-drawn steel ploughs for agricultural use, and when the tractor finally came around to Italy, he had a workforce of about seventy people, and he didn’t want to have to shut down,” says Gigi’s great-grandson and IOA’s Executive Vice President Matthew Delmestri. To save the jobs on which his rural village depended, Gigi reinvented his company as a steel furniture manufacturer.

Getting the Message Across: Ghent Brings Communication Home

Getting the Message Across: Ghent Brings Communication Home

Ghent

Gone are the bleak old days of stuffy office decor and felt notice boards crammed with memos—and thank goodness. Employers with an eye for the latest trends are going all out to make their offices plush, functional, and environmentally conscious. Alongside this wave of modernity and comfort comes the need to communicate and share information during idea-generating sessions, training, and meetings in fresh and fun ways that work.

The Science of Productivity

The Science of Productivity

Symbiote

Since 1982, Symbiote, a family-owned company founded by Travis Randolph, has been designing flexible, mobile, modular laboratory solutions for the education, technology, security, biotechnology, and health markets.

A Company that Gives Back

A Company that Gives Back

Special-T

Special-T delivers Grade-A tables at Grade-C prices through innovation, supply chain best practices, and a customer-first attitude. The company’s story began twenty years ago when Loren Rozeboom recognized an opportunity. As a furniture dealer, he saw a need for a budget table base, and as the father of a son struggling with addiction, he saw the need to give a second chance to people who had completed rehabilitation and were seeking employment.

Over 30 Years of Excellence

Over 30 Years of Excellence

ESI

As businesses across the globe struggle to adapt to the hybrid post-COVID work environment, one company has emerged as a leader in office furniture and equipment, surpassing the quality found at the retail level. From its base in the sun-baked desert of Mesa, Arizona, ESI provides ergonomic equipment and furniture to suit the fast pace of modern office environments. It is reaching new horizons with a planned expansion in Chicago.

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